First, confirm the Wireless Stand is plugged into a functioning power source. Next, make sure the phone is properly positioned, with the center of the phone aligning with the center of the Stand. If still experiencing issues, try removing the your phone case. Some cases contain metal, which may interfere with wireless charging.
Articles in this section
- Wireless Dual Pad User Manual
- Can the Wireless Dual Pad charge a phone and AirPods simultaneously?
- Can I use the Wireless Dual Pad outside the United States?
- Does the Wireless Dual Pad produce excess heat?
- Does the Wireless Dual Pad emit any harmful radiation?
- Can the Wireless Dual Pad charge a phone and Apple Watch simultaneously?
- How does the Wireless Dual Pad charging speed compare to traditional wired chargers?
- What if the Wireless Dual Pad is not charging my phone?
- Can I use a case on my phone when using the Wireless Dual Pad?
- Can I use a different USB cable than the cable that comes with the Wireless Dual Pad?